FAQs

Will my Order Ship Immediately?

Each order is made to order, meaning it doesn’t move to production until you order it.  Our current processing and production time is 4-5 days.  Once your order ships, you will receive a shipping notification to track the status of your package.

What happens if I didn't receive an order confirmation?

Please check your junk/spam folder if you haven’t received your order confirmation.  Alternately you can select MY ACCOUNT and log in to verify your order details.

Do you offer Bulk/Wholesale Pricing?

Yes.  Please email us at sales@xsports.com to discuss wholesale pricing.

What is the difference between an X-Layer and an X-Shield Mask?

X-layer masks are our traditional mask that cover the nose and mouth area and a portion of the jaw and attach around the ears.

X-Shields are our “gator style” garments that wrap around the entire head and cover everything from the nose down to the neck.

Do you donate masks to first-responders and health workers?

We are committed to assisting first-responders, healthcare workers and related non-profits.  We donate $3,000 worth of protective products each week.  If you’re interested in being a potential recipient of our weekly giveaway, please fill out the form HERE

Are the X-Layer Masks washable?

To care for the X-Layer mask, remove the filter and machine wash on delicate.

What Material is the X-Layer Mask made out of?

The outward facing side of our X-Layer masks are made out of a premium mock mesh fabric for maximum breathability and comfort.  The mock mesh is sublimated to give you a vibrant color mask that won’t fade.

We are constantly improving the material we use on the inside of the masks that touch your mouth and nose in order to provide maximum comfort for wearing masks for extended periods of time.  Internal fabrics may vary in color and fabric but the portion the world sees will be true to color and design that you order.